Privacy Policy

CeanAI ("CeanAI", "we", "our", or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your information when using our website, applications, APIs, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1Information We Collect

We collect information that helps us provide, maintain, improve, and secure our services.

Account Information

When you create an account, we may collect information such as:

• Full name
• Email address
• Company or organization name (if provided)
• Account credentials
• Profile information you choose to provide

Usage Information

When you use our Service, we may collect information including:

• API usage and request activity
• Dashboard interactions
• Email sending statistics
• Template configurations
• Feature usage
• Error reports and diagnostics

Payment Information

If you purchase a paid plan, payment information is processed securely through trusted payment providers. We do not store your complete payment card details.

Device and Technical Information

We may automatically collect technical information such as:

• IP address
• Browser type and version
• Operating system
• Device information
• Language preferences
• Access times
• Referral URLs

This information helps us maintain the security, stability, and performance of our platform.

2How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide access to our platform and APIs
• Authenticate users and protect accounts
• Process subscriptions and billing
• Deliver transactional communications
• Respond to support requests
• Improve platform performance and reliability
• Monitor usage to detect abuse, fraud, or unauthorized activity
• Develop new features and services
• Comply with legal obligations
• Enforce our Terms and policies

We only use your information for legitimate business purposes related to operating and improving our Service.

3Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience.

These technologies may be used to:

• Keep you signed in
• Remember your preferences
• Maintain secure sessions
• Improve website performance
• Understand how our Service is used
• Enhance functionality and user experience

Most browsers allow you to manage or disable cookies. Disabling cookies may affect certain features of the Service.

4Sharing of Information

We do not sell your personal information.

We may share information only when necessary to:

• Operate and maintain our services
• Process payments
• Provide customer support
• Comply with applicable laws or legal requests
• Protect the rights, safety, or security of CeanAI, our users, or others
• Prevent fraud, abuse, or unauthorized activity

We may also disclose information if required during a merger, acquisition, corporate restructuring, or sale of assets.

5Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain your account
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements
• Protect the security and integrity of our platform

When information is no longer required, it is securely deleted or anonymized where appropriate.

6Data Security

We take reasonable administrative, technical, and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information using industry-standard security practices, no method of electronic transmission or storage can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security.

7Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information
• Object to certain processing activities
• Request a copy of your information
• Withdraw consent where processing is based on consent

Requests may be subject to identity verification and applicable legal requirements.

8International Users

Our services may be accessed from countries around the world.

By using the Service, you understand that your information may be processed and stored in jurisdictions different from your own, where privacy laws may differ from those in your country.

9Children's Privacy

Our Service is not intended for children under the age required by applicable law to use online services independently.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will become effective when published on this page. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your information is handled, please contact us: